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Tough Training

Training Description:

Register for Tough Training

The cumulative impact of IPU losses are “millions” that could be used to pay staff well or build much needed financial reserves.

Hospice IPU losses are epidemic and are now at a median that exceeds -18%!!! And the 90th percentile IPUs have a 14% profit!!! Why? These losses are unnecessary if a few structural changes in operations are made. A CEO has to make up his or her mind when enough is enough… Some Hospices lose money every month and don’t even blink an eye!   

As an Integrous CEO, you want to do the best job you can and expose yourself to material that will be helpful.  If you are the CEO of a Hospice with an IPU that is losing money, YOU need to know how to run an IPU so that you can teach and model what you want your IPU Manager to do. Therefore, we highly recommend this program to CEOs as well as the Managers of IPUs. Look at the price you are paying everyday by tolerating an IPU that loses money unnecessarily! 

Most of the time, a CEO will send an IPU Manager to this program and expect the person to come back and “do it.” Some can, many can’t. Why? It is because the IPU Manager does not have the power to implement many of the “Structures” needed to make the IPU profitable! Most cost and quality problems of an organization are effectively addressed via changes in structures and processes. Most people want to do a good job but lack the supportive tools and direction. This program will help, not only with turning an IPU around financially, but will have overlapping value for other business segments such as your core Hospice operations! 

Cost:  $1,750 per attendee. MVI offers a $250 discount for participants that register 1 month prior to a program. This helps us with planning as we try to provide high-quality events with tremendous attention to the details of the experience.

Learning Objectives:
  • Gain Perspective on current hospice IPU financial results.
  • Learn the Primary Factors of hospice IPU success.
  • Discover the best known practices regarding IPU profitability.
  • Breakout: Working with Your Data to develop a Model. specifically for your IPU operations.
Faculty:

Andrew Reed, CPA, MVI Staff

Cost:

$1,750 per participant ($250 discount with early registration)

Level:

Advanced

Method:

Group Live

Prerequisites:

None

CPE Hours:

NASBA Approved: 12 CPE Hours

Training Description:

Register for Tough Training

The Extraordinary Clinical Manager Program is a REVOLUTIONARY and rigorous 2½ -day program with laser-beam FOCUS on the Management skillset needed to be a TRUE Professional Hospice Manager. There has NEVER been anything like this training in Hospice! The program will show how to make work as well as the job of being a Clinical Manager much EASIER based on what the 90th percentile Managers do! Up to 70% of an employee’s development/morale/retention is based on the immediate supervisor as all front-line staff take their behavioral/performance cues from this position! Therefore, a Hospice “doing the Model” will recognize this fact and build its strength/quality around creating top-rung Clinical Managers supported by amazing structures that transform the job of management! 

 

The program focuses on skills such as

  • How to Hold People Accountable
  • How to Manage to the Model even with Fluctuations in Patient-Volume
  • How to Teach the Visit, Phone Skills and Documentation Structure
  • What to Manage Various Scenarios
  • How to Manage with MVI reports
  • Hiring and Firing
  • How to do the 1st Duty of a Leader
  • How to Run a Meeting
Learning Objectives:
  • Explain the 1st Duty and why it is so important.
  • Explain how to make the job of Clinical Management, EASY and thus attractive.
  • Demonstrate how to teach a clinical visit, phone skills and documentation structure.
  • Become a true Professional Hospice Manager that is able to distinguish between mediocre and world-class performance.
Closing:

MVI offers a $250 discount for participants that register 1 month prior to a program. This helps us with planning as we try to provide high-quality events with tremendous attention to the details of the experience. Advanced Preparation: Study Materials and a study aid Pre-Exam containing content similar to the Exam used in the program will be emailed approximately 1 month before the event upon receipt of payment.

Faculty:

Andrew Reed, CPA

Cost:

$1,750 per participant ($250 discount with early registration)

Level:

Advanced

Method:

Group-Live, Synthetic Lab Experiential, Group/Individual Audio/Visual, Individual-Experiential, Testing

Prerequisites:

None

CPE Hours:

NASBA Approved: 16 CPE Hours

Training Description:

Register for Tough Training

This is truly an executive retreat that helps CEOs become “aware” of what the Outliers are doing…because you have to see it in order to build it! This is a VERY pragmatic program which would benefit any Executive Level person. It is a humble and open program where, as a group, we can delve into the biggest frustrations and challenges we face as Hospice CEOs leading an organization. There is a deliberate concentration on the practices of the 90th percentile as they tend to make all work and management easier…which is of great relief for all in the organization! Perhaps you have found yourself on this “unexpected journey” of Hospice like myself…a movement where there is so much “meaning and purpose” that needs to be tapped into with intention…for ourselves first, and then spilling over onto those we have the privilege to work with… 

Learning Objectives:
  • Become aware of the practices of the 90th percentile
  • Explore the Attraction and Retention of Talent
  • Distinguish between mediocre and World-Class performance
  • Discover the few specific actions known to move a Hospice into the 90th percentile statistically.
Closing:

 

 

Faculty:

Andrew Reed, CPA

Cost:

Special 1-time rate of $500!

Level:

Advanced

Method:

Group-Live

Prerequisites:

Senior Leadership

CPE Hours:

NASBA Approved: 16 CPE Hours

Training Description:

Register for Tough Training

The CFO is one of the most important positions in a hospice. The CFO has perhaps the biggest paddle in the hospice canoe regarding direction, with the exception of the CEO. Why? Because the CFO is armed with some of the most persuasive data in the organization, the quantified facts of the business…data! The underlying truth with all businesses is that the economic model MUST work. To be effective, the CFO must accurately quantify the current state of the organization, interpret the situation with predictive insight of the future, formulate strategies, and influence others to execute positive action. The EVIDENCE of an effective CFO is in the numbers! An effective CFO can help a hospice be radically successful. A poor CFO can help a hospice out of business. The purpose of the program is to instill the financial leadership mindset, the technical skills, and the deep knowledge of the numbers to be an effective hospice CFO into individuals that desire to be better at the position. To achieve this end, participants will undergo a sequence of testing, evaluation, training, and retesting until the subject matter is mastered. The program was designed by Andrew based on his experience as the CFO of numerous hospices and the insight gained from working with literally hundreds of hospices. The program is an intense 2 1/2 days in duration. Participants are removed from their respective environments by coming to Hendersonville or an alternative site. Absolute FOCUS is given to the subject matter that is critical to being an effective CFO. A single comprehensive test is given. Once a question of the exam is successfully completed, it is no longer necessary to be retested on the question on days 2 or 3. It is desired that all participants pass all sections and successfully answer every question.

Learning Objectives:
  • The Mindset of an Effective CFO
  • The Measures and Metrics of Hospice Operations
  • What are Good Numbers
  • Scenario Analysis
  • Best Practices
  • About MVI tools
Closing:

The difficulty of the program is relative to the talents, preparation, and skills of the individual. Successful participants should feel EMPOWERED and CONFIDENT in what they KNOW. This is a difficult program and upon completion, participants should have a great sense of achievement. Andrew will conduct the program. The cost of the 2½ day program is $2,250 per participant. MVI offers a $250 discount for participants that register 1 month prior to a program. This helps us with planning as we try to provide high-quality events with tremendous attention to the details of the experience.

CEOs are also welcome. Participants will be tested on computer skills on-line before or after the program.

Faculty:

Andrew Reed, CPA

Cost:

$2,250 per participant ($250 discount with early registration)

Repeat Attendee Cost:

$600

CPE Hours:

NASBA Approved: 21 CPE Hours

Training Description:

Register for Tough Training

Compensation is the most POWERUL STRUCTURAL tool a Manager has to create a happy and productive work atmosphere with ultra-strong Accountability. This workshop is for the most forward-thinking Hospices. 100% of Hospices that operate in the 90th percentile have great compensation systems. Yes, 100%!  A Hospice’s most dramatic advances in quality and profits will come from movements of Talent and the compensation of that Talent. A great compensation system makes management VASTLY easier. Compensation systems also directly impact an organization’s People Attraction and Retention system. Talent must be retained over the long-term as the turnover of Talent is the biggest destroyer of quality. A great compensation system is a key! Get rid of the “poverty mindset” regarding how you reward staff! Why not pay better than the hospital or other healthcare entities? In Hospice, compensation is your LARGEST cost, so why not adapt your compensation system creatively to get the performance and behaviors you need? Compensation is fastest way out of financial troubles as well as one of the most effective structural means to create a healthy hospice culture. In this program, participants will learn to use compensation as a tool to foster the behaviors and results desired at a hospice. Bring a laptop with Microsoft Excel, a clinical team’s compensation information as well as compensation information for an Indirect area. This information will not be shared with the group but will be used by the participant to work out a system that can be emulated and utilized upon return to his or her respective organization. Compensation was the beginning of MVI. It is where we started as a company.

MVI only holds the Compensation & the Model Workshop annually. 

Advanced Preparation: Bring a laptop with Microsoft Excel, a clinical team’s compensation information as well as compensation information for an Indirect area. This information will not be shared with the group but will be used by the participant to work out a system that can be emulated and utilized upon return to his or her respective organization.

Cost:  $1,750 per participant. MVI offers a $250 discount for participants that register 1 month prior to a program. This helps us with planning as we try to provide high-quality events with tremendous attention to the details of the experience.

Learning Objectives:
  • Using Compensation as a Tool to Shape Behavior & Culture
  • The Mechanics of your Compensation System
  • How to Present a Change in Compensation
  • Implementation of a Performance Compensation System
  • Breakout: Working with Your Data
Faculty:

Andrew Reed, CPA, MVI Staff

Cost:

$1,750 per participant ($250 discount for early registration)

Level:

Advanced

Method:

Group Live

Prerequisites:

None

CPE Hours:

NASBA Approved: 12 CPE Hours

Training Description:

Register for Tough Training

How can a Hospice be extraordinary without having an extraordinary People Development program? The truth is, it can’t. A Hospice cannot become an Outlier that lives in the extremities of the bell curve without effective and efficient Talent 1) Attraction, 2) Selection, 3) Development and 4) Retention processes. This truly revolutionary workshop FOCUSES on creating a World-Class training system for your organization where the paradigm of the Hospice changes to that of a “teaching organization” first and foremost. In this fascinating program, we will explore the teaching practices of Master-Class teachers and organizations in-depth and how these practices translate to a Hospice organization. How to Teach Perfect Visit Structures and Perfect Phone Interactions will receive extreme emphasis as these are essential in order to create an extraordinary service experience. The workshop is directed towards the CEO and anyone that instructs, coordinates training or should be teaching at a Hospice such as the COO, senior leadership and Clinical Managers. People Development IS the center of your Hospice universe as the mission is only accomplished through people. In our humble opinion, it is a fantasy to think otherwise. NASBA approved: 16 CPE hours.

Learning Objectives:

  • Understand on a deep level the utter importance of moving to the paradigm of a teaching organization first and foremost.
  • Learn the methods of Master-Class teachers and organizations.
  • Understand how to construct an innovative, effective and efficient People Development system with special emphasis on teaching the Visit and Phone Interactions, two of the areas that must be addressed to create an extraordinary customer experience. 

 

Closing:

Price - $1,750 per participant. MVI offers a $250 discount for participants that register 1 month prior to a program. This helps us with planning as we try to provide high-quality events with tremendous attention to the details of the experience.

Faculty:

Andrew Reed, CPA

Cost:

$1,750 per participant ($250 discount with early registration)

Method:

Live Group

CPE Hours:

16

Training Description:

Register for Tough Training

The Proprietary Model Workshop is a 2-day transformational program where Andrew guides an individual Hospice or Healthcare system through the design of its proprietary Model. The Model is an approach to operating a Hospice as an integrated, coherent and coordinated “system of care” that creates a high-quality, predictable experience that is financially balanced. Andrew’s role in this unique program is to keep a Hospice’s team FOCUSED, clock management and to introduce insights gained from experience with hundreds of Hospices. Andrew will press to make sure the team walks out with the key Model parameters and Accountability established. This program is a cost-effective way to unify your team and establish long-term organizational structures that have helped Hospices set the benchmarks in quality as well as economic performance.  This event is scheduled by hospices individually.

Email us to get your hospice signed up!

CPE Hours:

16 CPE Hours

Training Description:

Register for Tough Training

This program is a half-day retreat that addresses current issues, trends, and brings to light the innovations of outlier and leading-edge Hospice programs. The goal of this program is to provide a candid, non-nonsense dialogue concerning how a Hospice can position itself TODAY for what will be needed in the FUTURE based on quantified best practices. This program will challenge traditional Hospice paradigms and provide an inspirational vision of the Hospice of tomorrow. Boards of Directors make some of the most important strategic decisions that affect the destiny of a Hospice. This program will help a Hospice avoid catastrophe and unnecessary missteps as well as arm Board members with a genuine grasp of what needs to be done to become a top-rung Hospice.

This event is scheduled by Hospices individually.  Email us to get your Hospice Signed Up!

Throughout the years, Andrew has done countless presentations for Hospice Boards of Directors and Leadership Staff. He stopped for a number of years, referring other speakers because of the time required for other programs. However over the last year, the requests and apparent need have risen dramatically for this particular program. After all, the BOD makes some of the most strategic decisions regarding the destiny of a Hospice and far too many Hospices have been wrecked by poor decisions at this level.

Faculty:

Andrew Reed, CPA

Cost:

$8,000 plus manuals if requested

Level:

Intermediate

Method:

Group-Live

Prerequisites:

Leadership Experience

Training Description:

Register for Tough Training

This 1-day program is designed to bring the latest insights and advancements in the Model to hospices that have done a Model Workshop and would like to reinvigorate or take it to the next level. Like all things that are alive, the Model evolves over time and increases in depth and power. Specific things that this workshop focuses on is increasing Accountability, People Development, Compensation and incorporating specific tools based on the realities of human behavior to create the high-quality, predictable experience for every patient, every time that the Model is all about. A Model that is not only financially balanced, but heck…is phenomenally profitable economically!

Faculty:

Andrew Reed, CPA

Method:

Group live

Pulse

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TESTIMONIAL

Program: People Development & the Model
“I am very excited to bring this information back to my agency. Although we are Home Health, the concepts and direction will definitely work!”
~Terri Sheehan, PSF Home Health