Adaptation

So far, my biggest take-away from Hospice’s response to COVID-19 is the rate at which Hospice ADAPTED. I am so proud of my friends in Hospice and how quickly they learned, taught, moved and changed to meet the needs of their patients and staff. And a corollary to this: Hospices I work with are already planning how to work within their expectation of the next-new-normal. One CEO told me last week, “We were so thankful for the teaching MVI gave to us. We adapted our systems and processes within our Model.” She’s remained operationally profitable and her staff and patients are happy.