CEO Preparation for the Model – MP3/CD This is the companion CD to the CEO Preparation for the Model Workbook. (25 minutes)
Practical advice from one who’s done it: Joel discusses the advantages of properly integrating your software systems so that your data remains intact throughout its journey from input to output. (32 minutes)
Whose Goal is it Anyway – MP3/CD This message is from Kit Cosgrove and Tamara Bowman from the Hospice of Charleston. From this great customer service message many hospices have incorporated elements into their perfect visit design. (45 minutes)
Transforming the CFO – MP3/CD This CD is for the CFO that wants some insight on becoming better. Andrew provides practical advice about the importance of the “numbers,” relationships, and technical competence. (45 minutes)
Training – Lip Service or Reality – MP3/CD How serious is your hospice about training? This message addresses hiring profiles, use of media, knowledge systems, RoboHelp, realignment messages, use of LifeDisk units, and more. (40 minutes)
Tell Me What I Don’t Want To Hear – MP3/CD Chris Comeaux offers thoughts on the need for an honest outside opinion in order to gain insight about our organization. We don’t want to be the “emperor with no clothes!” (15 minutes)
Open Access – An Interview with Carolyn Cassin – MP3/CD Great message for the hospice that is considering adopting an Open Access culture. Open Access expands the picture of what a hospice patient looks like and makes hospice more accessible. (35 minutes)
National Overview of the Hospice World – MP3/CD This is the basic message that Andrew uses to start board planning retreats. It provides perspective to boards regarding what is happening in the hospice world on a national level. (35 minutes)
Creating Your Model – MP3/CD This is the companion CD to the Creating Your Model Workbook. (45 minutes)
Compensation & the Model – SuperPay! Compensation is a tool that many organizations fear. Why? Because it works! Human behavior is greatly influenced by compensation. You might say it like this: The way we are paid is the way we behave. Of course, compensation is not the most important reason or motivational force in our […]
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