Ideas About Managing Hospice Thrift Shops Here are ideas and insights in successful hospice thrift or resale shop operations. Thrift shops have proven to be one of the best fundraising vehicles for hospice. (30 minutes)
Hospice Legal View – Mary Michal – MP3/CD In this in-depth interview by Andrew Reed, attorney and former hospice director Mary Michal offers insight into some of the legal aspects of hospice operation. (35 minutes)
Indirect Costs – Malene Davis – MP3/CD NHPCO Chair-Elect Malene Davis stands out as the “woman of faith and power for the hour” when it comes to managing indirect costs. Her vast knowledge of the hospice industry, coupled with a straightforward delivery style, make this an essential CD for your library. (31 minutes)
It’s Polly Rehnwall – she’s bold and tells it like it is! It’s about selling VALUE and not selling the program. Polly talks about the biggest mistakes hospices make in outreach and some of the things they can do to increase census. (35 minutes)
Getting Rid of the Dead Wood – MP3/CD This message explains that having unproductive people in organizations is the number one problem in hospice. It goes into the “big talk” with examples of how to terminate employees. Not a fun message, but a necessary one. (20 minutes)
It’s the Season to Fill Your Storehouse – MP3/CD NOW is the time to build financial reserves for tomorrow. The hospice climate of tomorrow may not be as rosy as it is today… (25 minutes)
Advice on Phone Skills – MP3/CD Want to create a better customer experience? Start with the phones! Andrew shares pointers on this critical “first impressions” area. Phone skills are NOT to be left to chance. (22 minutes)
Tell Me What I Don’t Want To Hear – MP3/CD Chris Comeaux offers thoughts on the need for an honest outside opinion in order to gain insight about our organization. We don’t want to be the “emperor with no clothes!” (15 minutes)
Training – Lip Service or Reality – MP3/CD How serious is your hospice about training? This message addresses hiring profiles, use of media, knowledge systems, RoboHelp, realignment messages, use of LifeDisk units, and more. (40 minutes)
Transforming the CFO – MP3/CD This CD is for the CFO that wants some insight on becoming better. Andrew provides practical advice about the importance of the “numbers,” relationships, and technical competence. (45 minutes)
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