The Truth about Quality

People Development & the Model – The Most Insightful of All MVI Programs – November 9 & 10, 2015

This is one of the least attended but most helpful of all MVI programs. IF a Hospice has the courage to adopt the training practices of the 90th percentile – it is a game-changer! Ponder these statements:

The Truth about Quality – A Hospice’s quality is no more or less than the quality of its People Development (training) Systems. Why? Because the MISSION and the operations of your BUSINESS are done by people!!!!! So here is my question if you nod in agreement, 
“How extraordinary is your current People Development System?” If it doesn’t blow onlookers away as well as your own staff, you have work to do! It must be extraordinary!!!

And who is the most influential teacher in an organization? The CEO! The CEO has to “get” this on a profound level as everyone else in the organization is taking his or her behavioral cues from the person in this position. Do you really know and use the methods of master-class teachers? How much real effort have you put into this topic? How can you give what you don’t have if it isn’t there? CEOs are the ones that really need to be at this program if you are serious about “doing the Model” or having a top-rung Hospice that creates a world of non-exception. 

I’m not trying to do a big sell here… I just know this is one of the most important strategic things a Hospice can do… And the light needs to go on about this in our Movement if we are going to really do quality Hospice…

~ Andrew